Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or want to flag an issue with our reviews? Here is how to get a message to us, what we can help with, and what we cannot.
The Best Way to Reach Us
Email is the most reliable route. Write to us at [email protected] and a member of the team will read your message personally. We do not rely on automated replies, so it can take a little time, but you will get a genuine response rather than a canned one.
To help us answer quickly, tell us upfront what your message is about — a specific brand from our rankings, a bonus term that seemed unclear, a technical issue with the site, or general feedback. If your question relates to a particular offer, naming the casino helps us check the current terms before we reply.
What We Can Help With
- Questions about our rankings — how we compare casinos such as those listed on this site, and why one might rank above another.
- Corrections — bonus terms, licensing details, or payment information changes often, and we would rather fix an error than leave it standing.
- Content suggestions — if there is a topic around online gambling in the US you think we should cover, we are open to hearing it.
- Site feedback — problems using the site, broken links, or anything that made your visit harder than it should have been.
What We Cannot Do
We are an independent comparison and review site. We do not hold customer accounts with the operators we cover, so we cannot process deposits or withdrawals, resolve account disputes, verify your identity, or access your personal casino account on your behalf. For any of those, you will need to contact the operator's own customer support team directly — details are usually on the casino's website once you have signed up.
We also cannot offer financial or legal advice, and we do not provide betting tips or predictions. If you are weighing up a specific offer, our reviews and comparison pages, including our roundup of Best Non GamStop Casinos, are a better starting point than a direct enquiry to us.
If Gambling Has Become a Problem
If you or someone you know is struggling with gambling, please say so in your message and we will point you towards appropriate support. In the meantime, most licensed US casinos offer deposit limits, time-outs, and self-exclusion tools within their account settings, and the National Council on Problem Gambling operates a confidential helpline for anyone who needs to talk to someone. Reaching out early tends to help more than waiting.
A Note on How We Work
Top Online Casinos earns commission when readers sign up through some of the links on our site, but this never decides how a casino is ranked or reviewed. If you notice anything on the site that reads as promotional rather than honest, tell us — that feedback shapes how we write future pages.
We aim to reply within two working days, though busier periods may push that slightly. Thank you for taking the time to write in.